Q: What is the status of my order?

A: To track your order status, please visit the order confirmation page sent to your email or phone after checkout.

Q: How long does it take to get my order?

A: Our products are meticulously handmade, ensuring quality and uniqueness, most orders take 15 to 35 business days to arrive.

Q: What happens if the item I ordered is back-ordered?

A: If any of your items are on backorder, they will be shipped as soon as they are restocked. We will inform you of any delays either by email or mail.

Q: Is the product price including tax?

A: You don't need to pay any extra taxes.

Q: Which locations cannot be delivered?

A: We cannot deliver to the following locations:

  • P.O. Boxes
  • APO Addresses
  • Hawaii / Alaska
  • Puerto Rico
  • Military District
  • Virgin Islands
  • Guam
  • Addresses outside the continental U.S.


Q: How do I request a return or replacement?

A: To qualify for a return, the item must be unused, in its original condition, and returned within 30 days of delivery in the original packaging. Returns will not be accepted after 30 days.

Q: What is the status of my refund?

A: Upon receiving your returned item, we will process your refund within 3 business days. The refund will be automatically credited back to your original payment method.

Q: How do I cancel or change my order?

A: To make changes or cancel your order, simply reply to the order confirmation email or send an email to

Q: Is there a restocking fee or return shipping charge?

A: We do not apply any restocking fees or return shipping charges.


Q: How do I contact customer service?

A: Our working hours are (Mon-Fri 9 AM - 6 PM )CST. Please email us at for further assistance.