Return & Refunds
Thank you for choosing Yowos!
We hope you had a great shopping experience and are satisfied with your product. If you have any quality issues, we offer a hassle-free return policy.
ORDER CANCELLATION
We typically process orders within 1-3 business days after the order is placed. And we accept order cancellations within 24 hours of placing the order and before the product is shipped or produced. Orders can be canceled during this time without any processing fee. After 24 hours, if the order is already in the processing or shipping stage, cancellation will no longer be accepted.
RETURNS
We gladly accept product returns, ensuring customer satisfaction is our priority. Here's how our return process works:
Eligibility Criteria: To qualify for a return, your item must be unused, in its original condition, and returned within 30 days of delivery. Please ensure it is in the original packaging. No returns are accepted after 30 days.
Documentation Required: For a smooth return process, provide the receipt or proof of purchase. Include the order number and the reason for return inside the package. Connect with our customer service to confirm the correct return address.
Evidence for Efficient Resolution: To better understand and address your concerns, we request photos and videos as evidence. Our team will contact you via email within 3 business days to communicate the outcome of your return/refund request. Once your request is approved, we'll furnish you with a return address.
Return Shipment: Ship the item back to us through the local post office. For expedited processing, contact customer service with the tracking number of the returned package.
Return Address:
9500 Santa Fe Springs Rd, Santa Fe Springs, CA 90670
Notes: We do not charge consumers for returns and no product restocking fees.
IMPORTANT NOTES
Please notify us in advance before sending a return; unauthorized returns will not be accepted.
The address on the package is not an approved return address unless authorized by our customer service representative.
We do not offer Freight Collect (FTC) services for returned packages.
We are here to assist you. If you need to return or exchange a product, reach out to us beforehand, and our dedicated service team will collaborate with you to find the best solution. Your satisfaction is our commitment.
RETURNABLE/EXCHANGEABLE ITEMS
We understand that circumstances may arise, and we're here to make the return or exchange process as seamless as possible. Here are the eligible scenarios for returns or exchanges:
-
Unused Product: Items that are in their original condition and have not been used.
-
Defective Item: Items with manufacturing defects or functional issues.
-
Wrong Item Received: If you received an item different from what you ordered.
-
Items Damaged in Transit: Products damaged during shipping or delivery.
-
Lost or Missing Items: If your package is lost in transit or arrives with missing items.
For damaged, defective, or shipped items, we will bear the return shipping costs. In the case of lost items, we will either reship if the item is in stock or provide a refund.
If you suspect shipping damage, please obtain "Proof of Damage" documentation from your delivery carrier, which should be included in your returned package.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
REFUND
Once we receive and inspect your return, we'll keep you in the loop with the following steps:
-
Receipt Notice: Expect a receipt notice via email, confirming the safe arrival of your return.
-
Approved Refund: We'll promptly notify you when the refund is approved, and we move swiftly to process it.
Refunds for returned items will be processed within 3 business days after receiving your package. The funds will automatically be credited back to your credit card or original payment method.
Please note that while we aim for a speedy process, it may take up to 10 business days for the refunded amount to reflect in your account. If you have any concerns or questions, our customer service is here to assist you. Your satisfaction is our priority.
CONTACT US
Working time: (Mon-Fri 9 AM - 6 PM )CST
Tell: (917) 442-5865
Email: service@yowos.com
