Return and Refund Policy

Chapter 1 · General Provisions

This Policy is formulated, in compliance with applicable laws, regulations, and reasonable commercial principles, to clearly define the Customer’s right to return and receive a refund within a specified period under qualifying conditions, and to specify the applicable scope, conditions, and procedures, thereby safeguarding the lawful rights and interests of both parties. This 180-Day No-Reason Return and Refund Policy (hereinafter referred to as the “Policy”) is hereby established.

 

 

Chapter 2 · Applicable Parties and Scope

Article 1 · Applicable Parties

  1. Service Provider: Yowos and its officially authorized operating entity (hereinafter referred to as the “Company”).
  2. Eligible Customers: End consumers who place orders directly through the official Yowos website (www.yowos.com) and purchase products therefrom (hereinafter referred to as the “Customer”).

Note: Products purchased through third-party platforms, distributors, offline channels, or non-official website links are subject to the return and refund policies of the corresponding sales channels and are not governed by this Policy.

 

 

Article 2 · Applicable Products

  1. This Policy applies to products sold on the official Yowos website unless the product page explicitly states that the product is not eligible for the 180-day no-reason return policy.
  2. Where certain special products are expressly marked on the product page as being subject to a shorter return period or as not eligible for no-reason returns, such product-specific indications shall prevail. Products not expressly marked otherwise shall, by default, be governed by this Policy.

 

 

Chapter 3 · Explanation of the 180-Day No-Reason Return Right

Article 3 · Definition of the Return Period

  1. The Customer may apply for a no-reason return and refund within one hundred eighty (180) calendar days from the date of actual delivery, provided that the conditions set forth in this Policy are satisfied.
  2. The return period shall be determined based on the delivery date shown in the logistics records or valid proof of delivery provided by the Customer.

 

 

Article 4 · Reasonable Scope of “No-Reason”

A “no-reason return” refers to a return initiated by the Customer due to personal usage experience, space suitability, aesthetic preference, or changes in actual needs, rather than due to any product quality defect.

"No-reason" under this Policy does not mean "unconditional" or "without limitation." The Customer must still satisfy reasonable use and return-condition requirements.

 

 

Chapter 4 · Return Conditions and Product Condition Requirements

Article 5 · Acceptable Return Conditions

When applying for a 180-day no-reason return, the product must simultaneously meet the following reasonable conditions:

  1. The product has not sustained structural damage and does not pose safety risks that would prevent reuse or resale;
  2. The product has not been maliciously used, abused, or used beyond normal household use;
  3. The main functions of the product remain intact, and key structural or load-bearing components are not damaged;
  4. The product has not been modified through cutting, drilling, irreversible processing, or other unauthorized alterations;
  5. The product may be in an assembled condition, provided that it remains structurally complete and can be safely disassembled and recovered.

Note: Reasonable signs of normal trial use (such as minor scratches or acceptable cosmetic marks), provided that they do not affect structural safety or core functionality, shall not, in principle, constitute the sole basis for rejecting a return request.

 

 

Article 6 · Non-Acceptable Return Circumstances

The following circumstances are not eligible for the 180-day no-reason return and refund policy:

  1. Obvious human-caused damage, structural destruction, or safety hazards;
  2. Use of the product in non-household scenarios or clear abuse;
  3. Unauthorized modification, cutting, or customized processing rendering the product irreversibly altered;
  4. Missing key components that cannot be reasonably replaced;
  5. Provision of false information, malicious repeated returns, or clear abuse of the return policy;
  6. Products expressly marked on the product page as not eligible for no-reason returns.

 

 

Chapter 5 · Return Procedure and Refund Method

Article 7 · Return Application Procedure

  1. The Customer submits a return request to Yowos customer service within the applicable return period;
  2. The Customer provides a valid order number and necessary information regarding the product condition (including photos or videos);
  3. The Company reviews the return eligibility;
  4. Upon approval, both parties confirm the return method and logistics arrangement;
  5. After the product is recovered and inspected, the refund process is initiated.

 

 

Article 8 · Refund Method and Timing

  1. Refunds shall be issued to the Customer’s original method of payment. The actual time for funds to be credited shall be subject to the processing cycle of the relevant payment institution.
  2. After the Company confirms receipt of the returned product and verifies that it meets the return conditions, the Company shall complete the refund processing within two (2) business days. The final time for the refund to be credited shall depend on the processing efficiency of the Customer’s original payment platform, bank, or third-party payment service provider, and shall be subject to the actual processing result of such institution.

 

 

Chapter 6 · Allocation of Costs

Article 9 · Cost Responsibility

  1. In the case of a 180-day no-reason return:
    • Return shipping costs shall, in principle, be borne by the Customer;
    • If the product is confirmed to have a quality issue falling within the scope of warranty coverage, the cost allocation rules under the applicable warranty policy shall apply.
  2. Where a return is caused by the Company’s fault (including incorrect shipment, missing items, or material information errors), the Company shall bear the related reasonable costs.

 

 

Chapter 7 · Policy Coordination and Reservation of Rights

Article 10 · Relationship with the Warranty Policy

  1. This Policy is an independent return and refund policy and shall apply in parallel with the Three-Year Warranty Policy;
  2. The no-reason return right does not affect the Customer’s lawful warranty rights;
  3. After the expiration of the 180-day return period, after-sales matters shall be handled in accordance with the Three-Year Warranty Policy.

 

 

Chapter 8 · Interpretation, Updates, and Effectiveness

Article 11 · Interpretation Principle

To the extent permitted by law, Yowos reserves the right to interpret this Policy. Such interpretation shall adhere to the principle of good faith and shall not unreasonably diminish the Customer’s lawful rights.

 

 

Article 12 · Policy Updates

Yowos reserves the right to reasonably update this Policy in accordance with laws, regulations, or operational needs, provided that such updates do not diminish Customers’ existing lawful rights. The latest version published on the official website shall prevail.

 

 

Article 13 · Effective Date

This Policy shall take effect as of the date of publication on the official website and shall apply to orders placed on the Yowos website thereafter.

 

 

Notice:
This 180-Day No-Reason Return and Refund Policy constitutes part of Yowos’s official after-sales policies and is intended to provide Customers with enhanced purchase protection. It does not affect any other statutory consumer rights to which Customers are entitled under applicable law.