Warranty Terms
Chapter 1 · General Provisions
In order to safeguard consumers’ lawful rights and interests and to clearly define the scope, duration, and service methods of quality assurance applicable to Yowos brand products under normal use conditions, Yowos hereby establishes this Three-Year Limited Warranty (hereinafter referred to as the “Warranty”).
Article 1 · Applicable Parties
1. Warranty Provider: Yowos and its officially authorized operating entity (hereinafter referred to as “Yowos” or the “Company”).
2. Warranty Beneficiary: End consumers who place orders directly through the official Yowos website (www.yowos.com) and who actually use the purchased products (hereinafter referred to as the “Customer”).
Note: Products purchased through third-party e-commerce platforms, distributors, offline channels, or non-official website links are subject to the warranty policies published by the corresponding sales channels and are not governed by this Warranty.
Article 2 · Applicable Regions
This Warranty applies to the markets and regions currently served by Yowos, including but not limited to:
· United States
· Canada
· Australia
· Singapore
· Hong Kong Special Administrative Region of China
· Japan
· Other deliverable regions not expressly listed above
Note: Differences in logistics arrangements, parts allocation, or repair methods may exist among regions; however, such differences shall not affect the Customer’s substantive warranty rights.
Chapter 2 · Covered Products and Scope
Supplementary Statement · Primary Materials
Depending on the specific product model, Yowos furniture products are primarily manufactured using the following materials:
1. Engineered wood (plywood)
2. Bamboo
3. Solid wood
The above materials are used in structural or functional components of the products. Under normal use conditions, their structural stability and manufacturing quality are covered by the three-year warranty provided under this Warranty.
Article 3 · Covered Products
1. This Warranty applies to all products sold through the official Yowos website.
2. Any product purchased through the Yowos website that is indicated or deemed to include a three-year warranty commitment shall automatically be governed by this Warranty. If certain special products are expressly marked on the product page as having a longer or shorter warranty period, only the warranty duration shall be subject to such product-specific indication; all other customer rights, warranty coverage, and service principles shall remain fully subject to this Warranty.
3. Covered products include, without limitation, tables, chairs, sofas, bed frames, cabinets, storage furniture, and other home furnishings and related products designed, manufactured, and sold by Yowos through its official website.
Article 4 · Definition of Warranty Coverage
I. Material-Specific Explanations and Warranty Principles
(1) Engineered Wood / Plywood
Engineered wood is manufactured by cross-laminating multiple layers of solid wood veneers, providing both structural stability and strength, and is widely used in modern furniture manufacturing.
1. Material Characteristics:
o Good structural stability and load-bearing capacity
o Greater adaptability to humidity changes compared to solid wood
2. Possible Natural or Use-Related Conditions:
o Minor color variation in surface finishes or wood grain over time
o Extremely slight deformation under environments with significant temperature or humidity fluctuations
3. Warranty Responsibility:
o Delamination, significant deformation, or structural instability caused by manufacturing defects, bonding defects, or material defects shall be covered under this Warranty
o Minor changes that do not affect structural safety or normal use shall generally not be deemed quality defects
(2) Bamboo
Bamboo is a renewable natural material known for its toughness and environmental benefits, combining strength and aesthetic appeal in furniture manufacturing.
1. Material Characteristics:
o High density, good toughness, and strong load-bearing capacity
o Relatively sensitive to humidity variations
2. Possible Natural or Use-Related Conditions:
o Natural color changes over time
o Slight expansion or contraction under unstable environmental conditions
3. Warranty Responsibility:
o Cracking, loosening, or load-bearing failure caused by improper processing, joining, or structural design shall be covered under this Warranty
o Natural changes caused by environmental factors that do not affect safe use shall not be considered quality defects
(3) Solid Wood
Solid wood is derived from natural timber. Each product features inherent variations in grain and color, making it a premium furniture material.
1. Material Characteristics:
o Natural wood grain, unique appearance, and natural wood pores
o Natural responses to environmental temperature and humidity changes
2. Possible Natural or Use-Related Conditions:
o Variations in grain, knots, and color depth
o Slight expansion, contraction, or fine cracks due to seasonal or climatic changes
3. Warranty Responsibility:
o Structural cracking or damage to load-bearing components caused by improper material selection, inadequate drying, or manufacturing defects shall be covered under this Warranty
o Natural textures or reasonable variations that do not affect structural safety or functional use shall not be considered quality defects
II. Unified Warranty Principles
1. “Normal use conditions” refer to use in accordance with the product instructions, reasonable indoor environments, and general furniture usage standards.
2. Structural or functional failures caused by manufacturing defects, materials not conforming to design requirements, or workmanship issues shall be covered by Yowos in accordance with this Warranty.
3. For natural changes arising from inherent material properties under reasonable use conditions, Yowos will conduct a professional assessment and, where product safety and essential functionality are not affected, provide reasonable explanations, usage guidance, or necessary support.
During the warranty period, if the product exhibits any of the following quality issues under normal use conditions, Yowos shall provide warranty services pursuant to this Warranty:
1. Structural damage: frame breakage, cracking, or load-bearing structural failure
2. Manufacturing defects: defective welding, material defects, production workmanship issues, or missing/damaged hardware components
3. Functional failure: inability to use the product or significant functional impairment during normal use
Chapter 3 · Warranty Period
Article 5 · Warranty Duration
1. Eligible products are covered by a three (3) year limited warranty commencing from the date the Customer actually receives the product.
2. The warranty period shall be determined based on the delivery date recorded by the logistics system or valid proof of receipt provided by the Customer.
Article 6 · Independence of Warranty Period
· Replacement of parts, repair services, or product replacement shall not automatically extend the original warranty period unless otherwise expressly agreed in writing by Yowos.
Chapter 4 · Warranty Service Variations
Article 7 · Service Method Variations
Without affecting the Customer’s warranty rights, Yowos may adopt one or more of the following methods when performing warranty services:
· Processing of warranty-related parts or replacement components generally requires 3 to 35 days, with specific timelines reasonably determined based on issue complexity, part type, and production or allocation conditions;
· Local replacement or remote repair guidance;
· In special circumstances, full product replacement or refund through mutual consultation.
Yowos shall select a reasonable solution that minimizes inconvenience to the Customer based on inventory availability, logistics feasibility, and the Customer’s location.
Chapter 5 · Forms of Warranty Service
Article 8 · Warranty Service Methods
Upon confirmation that an issue falls within the warranty scope, Yowos may reasonably choose and implement one or a combination of the following methods:
1. Provide necessary replacement parts free of charge upon confirmation of quality defects in original components;
2. Provide remote installation or repair guidance;
3. Replace the product with an equivalent or identical model;
4. Provide partial or full refunds upon mutual agreement.
Article 9 · Cost Allocation Principles
1. Within the warranty scope, Yowos shall bear reasonable and necessary costs incurred in fulfilling warranty obligations.
· Where warranty responsibility is clearly established:
o Costs of replacement parts shall be borne by Yowos;
o One-time reasonable shipping costs for replacement parts shall be borne by Yowos.
· Outside the warranty scope:
o All costs shall be borne by the Customer.
Chapter 6 · Exclusions and Non-Applicable Circumstances
Article 10 · Exclusions
This Warranty does not cover the following circumstances:
1. Damage caused by human factors, misuse, or abuse;
2. Failure to install, use, or maintain the product in accordance with the product instructions or official installation guidelines, where such improper conduct is reasonably proven to have a direct causal relationship with the issue;
3. Customer self-assembly performed in accordance with the product instructions, provided that original structural safety is not affected and no unnecessary modifications are made, shall not be deemed unauthorized disassembly; however, unauthorized structural modifications, disassembly beyond the scope of the instructions, or repairs performed by non-authorized personnel are excluded;
4. Normal wear and tear or aesthetic changes (such as surface scratches or natural material aging) that do not affect structural safety or essential functionality;
5. Natural changes inherent to wood, bamboo, or other natural materials (such as reasonable color variation, grain differences, slight deformation, or fine cracks) that do not affect product safety or normal use;
6. Effects caused by extreme or abnormal usage environments, including but not limited to:
o Prolonged exposure to excessively dry or humid conditions;
o Non-indoor use or exposure to rain or direct sunlight;
o Proximity to strong heat sources or prolonged high-temperature environments;
7. Force majeure events, including but not limited to fire, flood, or earthquake.
Burden of Proof and Assessment: Where a product issue may involve both installation-related factors and product quality factors, Yowos shall conduct a comprehensive assessment based on materials provided by the Customer, product structural characteristics, and reasonable technical judgment. Where it cannot be reasonably proven that the issue was directly caused by improper installation, Yowos shall not deny a reasonable warranty claim solely on the grounds of installation.
Chapter 7 · Warranty Claim Process
Article 11 · Claim Requirements
To submit a warranty claim, the Customer shall provide:
1. A valid order number or proof of purchase;
2. Clear photographs or videos of the product issue and packaging;
3. A brief description of the issue.
Article 12 · Processing Procedure
1. Submission of a warranty claim by the Customer;
2. Review and issue assessment by Yowos;
3. Provision of a solution upon confirmation of warranty responsibility;
4. Execution of repair, replacement, exchange, or refund.
Chapter 8 · Customer Responsibilities
Article 13 · Proper Use Obligation
The Customer shall use and maintain the product in accordance with the product instructions to ensure performance and safety.
Article 14 · Cooperation Obligation
The Customer shall reasonably cooperate by providing necessary information during the warranty process to enable Yowos to efficiently perform warranty services.
Chapter 9 · Interpretation and Dispute Resolution
Article 15 · Interpretation and Discretion
To the extent permitted by law, Yowos reserves the right to interpret this Warranty. Such interpretation shall adhere to the principle of good faith and shall not unreasonably diminish the Customer’s lawful rights under this Warranty.
Article 16 · Governing Law and Dispute Resolution
The formation, performance, and interpretation of this Warranty shall be governed by applicable consumer protection laws and regulations of the place of sale or the Customer’s place of residence.
Chapter 10 · Miscellaneous
Article 17 · Website Publication and Applicability
1. This Warranty shall be continuously published on the official Yowos website and shall serve as an important basis for customer purchase decisions and after-sales services.
2. Upon completion of an order and official delivery by Yowos, the Customer shall be deemed to have read, understood, and agreed to the full contents of this Warranty.
Article 18 · Effective Date
This Warranty shall take effect upon publication on the official website and shall apply to all products sold through the Yowos website thereafter.
Article 19 · Version Updates
Yowos reserves the right to reasonably update this Warranty in accordance with laws, regulations, or operational needs, provided that such updates do not diminish Customers’ existing lawful rights. The latest version published on the official website shall prevail.
Notice: This Warranty constitutes Yowos’s official unified warranty policy applicable to products sold through the Yowos website and does not affect any other statutory consumer rights to which Customers are entitled under applicable law.
Yowos Official
December 16, 2025